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AMY FULTON

Personal Lines CSR & Retention Specialist

Amy Fulton Headshot

Hi! I’m Amy, a Personal Lines Customer Service & Retention Specialist with Farmers Insurance. I’m passionate about helping customers feel supported, protected, and confident in their coverage. I believe insurance should never feel complicated, and that every policyholder deserves someone who truly listens, understands their needs, and goes the extra mile to make things right.

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In my role, I assist customers with policy questions, updates, and reviews, along with billing explanations and payment arrangements. I provide guidance throughout the claims process, help prepare renewals, conduct retention outreach, and look for cross-selling opportunities when they make sense. I’m especially committed to identifying coverage gaps and making sure families are fully protected. My goal is simple: to make every interaction clear, stress-free, and reassuring.

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I’m known for my warm, patient communication style and for consistently earning high customer satisfaction and strong retention results. I take pride in explaining even complex situations in a way that feels easy to understand. I’m quick to follow through, detailed in my documentation, and committed to turning frustrated or worried customers into confident, loyal clients. I love being the person people feel comfortable calling whenever they need help or reassurance.

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For me, insurance is about more than policies—it’s about people, families, and real lives. I value the trust customers place in me, and I’m grateful for every opportunity to build long-term relationships, whether I’m resolving an issue or celebrating a renewal.

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Outside of work, I enjoy spending time with my family, exploring creative projects and design, supporting meaningful causes, and building positive connections. I bring that same energy into my work every day—kindness, patience, empathy, and a genuine desire to help.

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CONTACT OUR OFFICE
Jonathan Shaw Agency
8605 Milwaukee Avenue
Lubbock, TX 79407
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